Privacy Policy
Last updated: 21 October 2026
Costello’s Gardening Services (“we”, “us” or “our”) provides gardening services in Sydney, NSW. We respect your privacy and are committed to handling your personal information responsibly.
This policy explains how we collect, use, store and share personal information when you visit our website, contact us or use our services.
Information we collect
Depending on your interaction with us, we may collect:
Your name, phone number, email address and service address.
Information about your garden, property, requested work and access arrangements.
Enquiries, quotes, bookings, correspondence and feedback.
Billing information, payment status and transaction records.
Photographs you provide, or that we take to assess, plan or document work.
Technical information about website visits, such as IP address, browser type and pages viewed, where collected by our website services.
Please only provide personal information about another person if you are authorised to do so.
How we collect information
We generally collect information directly from you when you contact us by phone, email, our website, social media or in person, or when you request a quote, book a service or make a payment.
We may also receive relevant information from someone arranging services on your behalf, such as a property manager, or from booking and payment providers you use to interact with us.
You can make a general enquiry without identifying yourself. However, we may need your contact and property details to provide a quote, arrange a visit or carry out work.
How we use information
We use personal information to:
Respond to enquiries and prepare quotes.
Schedule and deliver gardening services.
Communicate about appointments, property access and ongoing maintenance.
Process payments and maintain business records.
Address feedback, complaints and service issues.
Improve our website and services.
Meet legal obligations and manage legal claims.
If we send promotional emails or text messages, we will obtain consent where required and provide a way to unsubscribe. You can also contact us to stop receiving marketing messages.
Property photographs
We may use property photographs to prepare quotes and record work completed. We will seek your permission before using identifiable photographs of you or your property in advertising, on our website or on social media.
When we share information
We may share relevant personal information with:
Employees and contractors who need it to carry out your services.
Providers supporting our website, communications, bookings, payments, accounting and information storage.
Professional advisers, insurers or authorities where reasonably necessary or required by law.
Other people where you have authorised us to do so.
We limit the information shared to what is reasonably needed for the relevant purpose.
Cookies and website services
[Before publishing: describe any cookies, analytics, advertising tools, embedded maps or enquiry forms used on the website. Identify relevant providers and explain what information they collect and why. If none are used, revise this section accordingly.]
You can manage cookies through your browser settings. Disabling cookies may affect some website functions.
Storage and security
We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification and disclosure. These steps include restricting access to people who need the information and using appropriate security measures for our records and systems.
We retain personal information for as long as reasonably needed for the purposes described in this policy, including applicable recordkeeping obligations. When it is no longer needed, we take reasonable steps to securely destroy or de-identify it.
Access and correction
You can contact us to request access to personal information we hold about you or to ask us to correct inaccurate, incomplete or outdated information.
We may need to verify your identity before responding. If we cannot fulfil your request, we will explain why, subject to any legal restrictions.
Privacy concerns and complaints
If you have a privacy concern, please contact Nicholas Costello using the details below. Explain what happened and how you would like it resolved.
We will investigate and aim to respond within 30 days. If we need more time, we will let you know.
If your complaint falls within the jurisdiction of the Office of the Australian Information Commissioner (OAIC), you may also contact it through www.oaic.gov.au.
Changes to this policy
We may update this policy when our practices change. The latest version will be available on our website with its updated date.
Contact us
Business: Costello’s Gardening Services
Privacy contact: Nicholas Costello
Email: moc.liamg@censnedrag
Phone: 0410 481 428